Industry sector:

Electrician: Telecommunications

Your business will need at least one telephone line to receive calls from customers, contact suppliers and handle general enquiries.

You may well decide that you need business mobile phones as well as land lines. There are many different deals available offering different options and payment plans to the user.

It's essential to have internet access, a business email address and a website. A good website is an excellent way of promoting your business and its services. Internet services and website hosting are available from a very wide range of different providers, so it's well worth shopping around to get the right package of services for your business needs at the best possible price.

The telephone company will bill you every month or quarter for the calls you have made, often plus an amount for the line rental for the next quarter.

Make it as easy as possible for people to contact you. For example, if you will be the only person in the business and you will be spending most of the working day at your customers' homes and premises, consider keeping a mobile phone with you at all times. Make sure that it's always charged, and always on. Be sure that you and your staff always answer business calls promptly and professionally. Think about what will happen to unanswered calls to both your mobile and your home or office number (if you advertise it). Always get back promptly to customers who have left a message.

Various packages and discount structures are available to business users, which can help to reduce telecommunications costs. Contact your telephone company's customer services department for details.