Industry sector:

Tool hire: Telecommunications

Your business will need at least one telephone line to receive customers' bookings, contact suppliers and handle general enquiries. It's essential to have internet access and an email address. A website is an excellent way to advertise your business.

The telephone company will bill you every month or quarter for the calls you have made, often plus an amount for the line rental for the next quarter.

You may well decide that you need business mobile phones as well as land lines, particularly if you intend to offer a tool delivery and collection service. Again, there are many different deals available offering different options and payment plans to the user.

Various packages and discount structures are available to business users, which can help to reduce telecommunications costs. Contact the telephone company's customer services department for details - and to make sure that you're getting the best deal they offer.