Industry sector: Consumer services

Aerial installer: Telecommunications

Your business will need at least one telephone line to receive customers' enquiries, contact suppliers and so on. This might be your home telephone, an additional line in your home or perhaps a business line at your premises. Or it might be a mobile phone. You could decide to advertise both a land line number and a mobile number.

You will need internet access and email. A website is an excellent way to advertise your business to potential customers.

Make it as easy as possible for people to contact you. For example, if you'll be the only person in the business and you will be spending most of the working day at your customers' homes and premises, consider keeping a mobile phone with you at all times. Make sure that it's always charged, and always on. Think about what will happen to unanswered calls to both your mobile and your home or office number.

If you advertise an email address, be sure to always answer email messages promptly.

The telephone company will bill you every month or quarter for the calls you've made, plus an amount for line rental.

Various packages and discount structures are available to business users which can help to reduce telecommunications costs. Contact your telephone company's customer services department for details.

If you intend to use a single home telephone line for both domestic and business use, estimate how much your normal telephone bill is likely to increase by.