Industry sector: Consumer services

Burglar alarm fitter: Telecommunications

Your business will need at least one telephone line to contact suppliers, provide an emergency 24/7 callout service and handle general enquiries. This might be your home telephone, an additional line in your home or a business line at your premises. You might decide to use a mobile phone instead of, or as well as, a landline number. Internet access and an email address are very important, and having a website of your own is an excellent way to advertise the services your business offers.

Try to make it as easy as possible for people to contact you. For example, if you will be the only person in the business and you will be spending most of the working day at your customers' homes and premises, it's a very good idea to keep a mobile phone with you at all times. An answerphone or message service for those times when you can't answer calls could also be a worthwhile investment.

The telephone company will bill you every month or quarter for the calls you have made, often plus an amount for the line rental for the next quarter.

Many different internet service providers (ISPs) offer internet connections, website hosting and email accounts. Shop around to find the best deal for the package of services your business requires.

Various packages and discount structures are available to business users, which can help to reduce telecommunications costs. Contact your telephone company's customer services department for details.