Your care home will need at least one business telephone line to contact suppliers, receive enquiries and so on. Your residents will also want to make and receive telephone calls, so consider installing a switchboard with multiple lines. Some care homes have direct-dial telephones in every room. Think about other facilities you could offer, like computer network and broadband internet points - or WiFi - in residents' bedrooms. A specialist telecommunications hardware supplier will be able to advise you on the different solutions available and their cost.
It's important to have a website and an email address for your business. You may decide that you need mobile phones for your business too.
The telephone company will normally bill you every quarter for the calls you have made, often plus an amount for the line rental for the next quarter.
Various packages and discount structures are available to business users which can help to reduce telecommunications costs. Contact your telephone company's customer services department for details.