Industry sector: Leisure

Caravan site: Telecommunications

Your business will need at least one telephone line to contact suppliers, handle general enquiries and take bookings and a fax machine may be useful to allow customers to send you completed booking forms. Having fast internet access and an email address is becoming increasingly important and you may decide to set up a website of your own to advertise your business and to attract tourists from a wider area - possibly even from overseas. You may decide to provide online reservations and a 'live' availability checker.

The telephone company will bill you every month or quarter for the calls you have made, often plus an amount for the line rental for the next quarter.

Many different internet service providers (ISPs) offer internet connections, website hosting and email accounts. Shop around to find the best deal for the package of services your business requires.

You may decide that you need mobile phones as well as land lines, particularly if you and your staff spend significant amounts of time in and around the site rather than at a desk. Again, there are many different deals available offering different options and payment plans to the user.

Various packages and discount structures are available to business users, which can help to reduce telecommunications costs. Contact your telephone company's customer services department for details.