Industry sector: Retail and wholesale

Record shop: Telecommunications

Your business will need at least one telephone line to contact suppliers and to handle general enquiries. If you use an online computerised catalogue and management system a fast internet connection is essential, but even if you don't use a system like this, you're likely to find that having internet access is important for general business purposes as well. It's also useful to have an email address - many potential customers prefer using email rather than the phone for queries. A website of your own is an excellent way to advertise your business and you could also consider making online sales, probably just of recorded music in physical format like CDs or vinyl although you could explore the viability of offering digital content as well. Selling online can be particularly worthwhile if you specialise in unusual and difficult to find recordings.

The telephone company will bill you every month or quarter for the calls you have made, often plus an amount for the line rental for the next quarter.

Many different internet service providers (ISPs) offer internet connections, website hosting and email accounts. Shop around to find the best deal for the package of services your business requires.

You may decide that mobile phones will be an asset in the daily running of your business. There are many different tariffs available, so you should be able to find one to suit you.

Various packages and discount structures are available to business users which can help to reduce telecommunications costs. Contact your telephone company's customer services department for details - and to make sure that you're getting the best deal they offer.